Frequently asked questions

We are always delighted to assist you – personally at STEFFL or through our contact channels.

Please visit our Customer Service team in-store or contact us online. We will be happy to assist you personally and help resolve your concern.

Simply visit our store with the item and your proof of purchase, and we will resolve the issue quickly and conveniently for you.

For partnership enquiries, our team will be happy to assist you. We look forward to hearing from you at kundenservice@steffl-vienna.at.

For enquiries regarding pop-up spaces and temporary concepts, please get in touch with us at kundenservice@steffl-vienna.at.

We continuously review new brands and concepts for potential partnerships.

If you would like to present your products to STEFFL, please contact our Buying team, who will be happy to review your enquiry.

STEFFL The Club is your personal connection to the world of STEFFL. As a member, you enjoy exclusive benefits, personalised services, and curated experiences tailored to your Club Level.

Yes, STEFFL The Club is open to you regardless of where you live.

STEFFL The Club features four membership levels: Silver, Gold, Platinum, and Diamond.

Silver: annual spending of up to €699

Gold: annual spending from €700

Platinum: annual spending from €3,000

Diamond: annual spending from €6,000

Your annual spending is calculated over a personal 12-month period, starting from your first purchase or from the date you reach a new Club Level.

Purchases can be credited to your Club account retrospectively within 30 days of the purchase date, provided a valid proof of purchase is presented. Purchases made prior to this period cannot be taken into account.

Please contact our Customer Service team on Level 5 and present your proof of purchase for assistance.

In individual cases, it may be possible to credit a purchase to your customer account retrospectively. Please contact our Customer Service team on Level 5 and present your proof of purchase for assistance.

Returns are taken into account accordingly and may affect your Club Level.

As a member of STEFFL The Club, you enjoy additional flexibility when returning items. Within 14 days of purchase, you may choose between a refund and store credit.

Without a STEFFL The Club membership, returns are issued in the form of store credit only.

No, the app is not required to become a member of STEFFL The Club. However, it serves as your personal gateway to the STEFFL experience. Within the app, you will find your digital Club Card for quick and convenient identification in-store. Furthermore you can see your current Club Level and benefits, and stay informed about exclusive events, special offers, and the latest news from STEFFL.

Joining STEFFL The Club is quick and easy. You can register online via our website, directly in-store with the assistance of our team, or through the STEFFL App, which can be downloaded in just a few steps.

As a member, you can enjoy a range of exclusive benefits, including personal in-store services, special price advantages, and thoughtful rewards such as birthday vouchers. You will also benefit from convenient services such as delivery and parking benefits, designed to make your shopping experience at STEFFL even more convenient. As your Club Level increases, so do your benefits.

You can access all your benefits at any time in your personal account on the STEFFL website or in the STEFFL App.

Your benefits are available to you with every purchase at STEFFL. Simply show your digital Club Card in the STEFFL App to enjoy your benefits in-store.

Your Club Level reflects your relationship with STEFFL and gives you access to increasingly personalised services, exclusive benefits, and unique experiences. Discover all benefits and Club Levels in the Club Overview.

Your Club Level is reviewed regularly and adjusted in line with your current Club activity.

Once you reach a Club Level, it remains valid for 12 months. At the end of this period, your Club Level will be reassessed based on the annual spending achieved during those 12 months and adjusted accordingly.

Your Welcome Bonus will be sent to you by email after successfully registering for STEFFL The Club. It includes selected benefits such as a welcome voucher and exclusive offers from our partners. You will typically receive it within 14 days of registration.

With every purchase, you enjoy a range of exclusive benefits, including special price advantages, priority services, and personalised assistance. As your Club Level increases, your shopping experience becomes even more tailored, rewarding, and exclusive.

Simply present your digital Club Card in the STEFFL App to identify yourself in-store and enjoy your member benefits.

Your purchases are credited to your Club account immediately and can be viewed at any time in the STEFFL App.

No, your accumulated spending is linked exclusively to your personal Club account and cannot be transferred to another person.

As a member, you enjoy access to selected services designed to make your experience at STEFFL even more personal and effortless. Depending on your Club Level, these may include services such as our Tailoring Service, as well as additional conveniences that enhance your shopping experience.

You can view your personal benefits and services at any time in your Club account, as well as in the STEFFL The Club Overview on our website.

As a member of STEFFL The Club, you benefit from exclusive conditions for our Tailoring Service, depending on your Club Level.

Our Atelier team ensures that your selected pieces are tailored to fit you perfectly. You can find all details regarding the benefits available at each Club Level in the STEFFL The Club Overview.

Minor alterations and adjustments that can be carried out quickly are included in the Tailoring Service.

More complex or technically demanding alterations are assessed individually and may incur an additional charge. This applies, for example, to evening gowns, leather jackets, and down jackets or coats.

The Tailoring Service and the associated Club benefits are available exclusively for items purchased at STEFFL.

No. As a member of STEFFL The Club, you can take advantage of the Tailoring Service even after your purchase.

Depending on your Club Level, you can enjoy a range of thoughtful touches designed to enhance your visit - from a complimentary shopping drink to additional services and privileges during your time at STEFFL.

You will receive invitations, exclusive offers, and curated inspiration via email or through the STEFFL App - tailored to your personal STEFFL experience.

Yes, you can update your communication preferences at any time in your personal account.

Simply use the “Forgot Password” function on the STEFFL website or in the STEFFL App. You can reset your password at any time and create a new one.

Each person may only hold one STEFFL The Club account. If multiple accounts exist, STEFFL will consolidate them into a single account. Any recorded purchases and accumulated spending will be combined and reflected within that account.

You can update your personal information at any time in your account settings.

Please contact our Customer Service team on Level 5 at STEFFL Department Store, by email at kundenservice@steffl-vienna.at, or by phone at +43 1 930 56-333.

We will be happy to assist you personally and update your information.

Your digital Club Card is available at any time in the STEFFL App. You can also view your Club Card number there and conveniently present it with every purchase.

There is no need to worry – your digital Club Card is always available in the STEFFL App. If you are not yet using the app, simply download it to access your Club Card anytime and enjoy all your member benefits with ease.

Yes, you can request to deactivate your account at any time. Please contact our Customer Service team on Level 5 at STEFFL Department Store, by email at kundenservice@steffl-vienna.at, or by phone at +43 1 930 56-333, and we will be happy to assist you.

Your personal data is processed in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). Upon termination of your membership, your data will be deleted or, where legally required, anonymised.

As a member of STEFFL The Club, your purchases are recorded in your account. This allows our Customer Service team to usually trace your purchase quickly and assist you personally.

Your Club Level evolves with your activity at STEFFL and is determined by your annual spending.

As your annual spending increases, you may progress to a higher Club Level and unlock additional benefits. Once you reach a new Club Level, it remains valid for 12 months from the date it is achieved.

Applications can be submitted directly via our Careers page for advertised positions. We also welcome speculative applications.

You can find all current career opportunities and application options on our Careers page. If you have any further questions, our team will be happy to assist you.

A CV is generally required as part of your application. References and certificates are optional, and a cover letter may be submitted as an additional supporting document.

Once your application has been received, it will undergo an initial review. Selected candidates will then be invited to one or more interviews with our HR team and the relevant department.

The application process typically takes between 2 and 4 weeks.

We offer attractive compensation as well as a range of additional benefits, including employee discounts at STEFFL, in our SKY restaurant, and exclusive offers from selected partner companies.

We offer a variety of working time models to suit different roles and needs. For positions in Sales, working hours are aligned with STEFFL’s opening hours, from 10:00 a.m. to 8:00 p.m.

At present, we exclusively offer digital STEFFL gift vouchers online. Our gift voucher shop remains available to you at all times.

We look forward to welcoming you to our STEFFL department store at Kärntner Straße 19 in Vienna. There, you can enjoy an exceptional shopping experience with a wide selection of international brands, personal service, and exclusive in-store offerings.

Thank you for your understanding.

We warmly invite you to visit our STEFFL department store in the heart of Vienna and experience the world of STEFFL in person.

Our team looks forward to providing personal advice and offering you an exceptional shopping experience.

To stay informed about all updates and the reopening of our online shop, we recommend subscribing to our newsletter and following us on social media. We will keep you informed and share any news as soon as it becomes available.

Thank you for your understanding and patience.

Please refer to the terms and conditions of your specific gift voucher for details regarding its validity. If you have any questions, our team will be happy to assist you.