Exceptional experiences are created through exceptional service.
From Personal Shopping and tailoring services to tax-free shopping and delivery, discover the services that make shopping at STEFFL even more special.
STEFFL Services Overview
Our in-house atelier ensures each piece fits exactly as intended, refined through precise adjustments and expert craftsmanship.
Alterations can be arranged directly with our in-store advisors during your fitting.
Tip: Depending on their Club Level, members of STEFFL The Club enjoy special benefits as part of our tailoring service.
On request, your purchases are wrapped in our signature STEFFL packaging -
refined, understated and ready to give.
For larger purchases or considered surprises, we arrange delivery directly to your home or preferred address in Vienna, handled with care and discretion.
Our Customer Service team on Level 5 will be pleased to assist with details.
Tip: Complimentary for STEFFL The Club Diamond members.
Located on Level 5, our dedicated changing and nursing room is designed to offer comfort, privacy and a calm atmosphere during your time at STEFFL.
Use our complimentary phone charging safe to securely charge your smartphone during your visit. Thanks to a personal access code, your device remains protected while you continue shopping or enjoy your time at SKY.
If you would like to relax or wait comfortably, new seating areas are also available.
If you have lost a personal item at STEFFL, our Customer Service team will be happy to assist you. We can help you report a lost item and provide information about any found belongings that have been handed in.
A private styling experience designed around your time and preferences.
Across seven fashion floors and a curated selection of over 70,000 pieces from more than 500 international designer brands, your stylist refines the edit in advance, so everything feels effortless from the moment you arrive.
From October to March, we offer a complimentary cloakroom and luggage storage service, allowing you to enjoy your time at STEFFL with ease.
Located on Level 7.
Your measurements, taken with precision, translated into garments defined by fit, fabric and detail.
Discover made-to-measure tailoring from CORNELIANI, DRESSLER, ETON and VAN LAACK on Level 3.
Fine footwear develops character over time – and deserves exceptional care beyond the purchase.
Upon presentation of your receipt, we will arrange the repair process for you. Our trusted craftsman restores each pair with the utmost care and expert craftsmanship.
Please contact our sales team directly at STEFFL Shoes on Level 6.
International guests from non-EU countries can claim a refund on the VAT paid for purchases made in Austria.
To arrange your tax-free refund, simply present your passport together with your purchase receipts. Our partner Planet Tax Free will guide you through the process with ease.
The Planet Tax Free Counter is located on Level 5.
Our in-store running analysis helps you find footwear that supports performance and comfort, tailored to your individual movement.
Guided by expert advice, each recommendation is precise, considered and made to perform.
Available at STEFFL Sports, Level 4.
Personal make-up consultations focused on complexion, occasion and individual aesthetics. Our experts help you find the perfect look – from natural everyday styles to bold evening statements.
A personalised fragrance journey through international and niche perfume houses.
Together we find the scent that reflects your personality and expresses emotion in a unique way.
Personalised skincare advice tailored to your skin needs and individual preferences. Our experts recommend premium products and create a skincare routine that combines efficacy, luxury and wellbeing.